Webinar: "Managing Change During the COVID-19 Pandemic: Implications for Hospitals and Health Systems"

The Center for Workplace Performance will host Sandra L. Myerson, RN (Associate Principal, Performance Transformation, ECG Consultants, Inc.) on November 11, 2020, at 8:00 – 9:15 p.m. EST.
Webinar: "Managing Change During the COVID-19 Pandemic: Implications for Hospitals and Health Systems"

Sandra L. Myerson, RN (Associate Principal, Performance Transformation, ECG Consultants, Inc.)

UNIVERSITY PARK, Pa. – The Center for Workplace Performance will host their next webinar on November 11, 2020, at 8:00–9:15 p.m. EST. Sandra L. Myerson, RN, Associate Principal, Performance Transformation, ECG Consultants, Inc., will discuss "Managing Change During the COVID-19 Pandemic: Implications for Hospitals and Health Systems." 

This free webinar count towards 1.25 SHRM/HRCI Recertification Credits. The target audience for this program is all HR professionals and leaders working in healthcare or complex organizations impacted by COVID-19.

Please register for this webinar here

Program: 

The breadth, depth, and sheer magnitude of the impact of the COVID-19 pandemic on our healthcare delivery system is unlike anything we have ever experienced. How and where consumers receive care has changed dramatically, and most likely permanently.  Early in the pandemic, medical appointments were canceled and follow up care delayed due to fear of spreading the coronavirus, negatively affecting physician practices. Hospitals, reliant on surgical procedures to drive revenue to their bottom line, experienced operating revenue losses in the millions of dollars, while the cost to provide care to infected patients significantly outpaced reimbursement despite the U.S. government’s attempt to mitigate those losses. Lack of personal protective equipment, surges of infected patients that exceed hospital capacity and personnel resources, and the extra precautions necessary to safely provide care have taken a toll on our essential healthcare workers. The emotional toll on our caregivers is further exacerbated by the restrictions on visitors anxious to see their loved ones in their final moments, along with the fear that these same essential care providers will take the virus home and infect their family members.  

The purpose of this webinar is to describe the operational and financial impact of COVID-19 on hospitals and healthcare systems and describe the approaches, best practices, and challenges to supporting an organization through large, complex changes during this extraordinarily disruptive period.   

Agenda:

  1. Healthcare Business Fundamentals Pre-COVID
  2. Novel Virus Definition and Implications
  3. Operational and Financial Impact
    1. Organization
    2. Personnel
  4. Emotional Impacts
  5. Leadership Solutions

Learning Objectives:

Participants will be able to:

  • Articulate healthcare financial drivers
  • Identify potential HR policies impacted by organizational response to COVID-19
  • Anticipate challenges to hospital and health system personnel with a second wave of COVID-19 or another novel virus/pandemic
  • Develop communication plans to support personnel during a crisis


About the Presenter:

Sandra L. Myerson, RN is a visionary, results-oriented healthcare leader and professional registered nurse with more than 25 years of experience.   Sandy is known for delivering innovative and strategic approaches to improving clinical operations, fiscal performance, and the care experience for patients and providers alike.  Sandy is a former ED, trauma and flight nurse; Chief Nursing Officer, and Chief Experience Officer.  Prior to joining ECG Consultants, she served as director for clinical and operational consulting with the nationally recognized survey firm, Press Ganey.