Introduction to Supervision: Coaching

Description

One of the important roles of any supervisor is to help employees work to the best of their ability. In this context, supervisors will help staff develop their abilities and their understanding of appropriate roles as independent variables resulting in better performance. This course will ask participants to consider ways in which they can truly acquire competence in this staff development function.

Outline

I. Introduction of Program and Participants

II. Role of the Supervisor
    a. Short lecture
    b. Class discussion

III. Delegation and Accountability: Identifying Clearly Defined Tasks.
    a. Short lecture
    b. Small group discussion
    c. Class discussion

IV. Negotiating Expectations
    a. Small group discussion
    b. Class discussion

V. Feedback: Positive Reinforcement
    a. Small group discussion
    b. Class discussion

VI. Feedback: Mechanisms to Help Improve Performance.
    a. Small group discussion
    b. Role plays
    c. Class discussion

VII. Summary and Evaluation