Description

A counseling session is a discussion about an apparent performance problem. Every supervisor will eventually conduct such a meeting. It is imperative that individuals understand the relationship between that important activity and the disciplinary process. Many supervisors confuse this discussion with a disciplinary penalty. This course will treat a counseling session as a method to avoid discipline. By placing these two topics in a one-day course, we can help those who must use these tools to better understand how they relate.

Outline

I. Introduction of Program and Participants

II. The Role of the Supervisor
    a. Short lecture
    b. Class discussion

III. Conducting Counseling Sessions: An Introduction
    a. Short lecture
    b. Small group discussion
    c. Class discussion
    d. Role plays
    e. Class discussion

IV. Conducting Counseling Sessions: Dealing with Difficult People
    a. Small group discussion
    b. Role plays
    c. Class discussion

V. Writing Counseling Memos.
    a. Short lecture
    b. Individual exercise
    c. Class discussion

VI. Discipline: Introduction
    a. Small group discussion
    b. Class discussion

VII. Discipline: Case Studies
    a. Small group discussion
    b. Class discussion

III. Summary and Evaluation